Dear Steel T,
I just want to tell you what a great job Mark Arragon and Vince did on the furnace. Mark was here around 8 AM and worked straight through. He was a gentleman, very courteous and helpful. I just wanted up with and was very patient. He was great and very helpful. I am thinking you must treat your employees well because it comes out in how the customer is treated. I hope that is the reason. I have already given your name to someone who may need a new furnace. Vince was kind and courteous, both were great to have working here. It was so nice to have real people here made me feel like I was living in a small town again. Thanks and tip of the hat to Mark and Vince.

12/6/2011

Dear Steel T,

Just wanted to let you know how grateful I am that you came over and fixed my furnace. It has not run right since Sept. It was doing exactly what you mentioned. Coming on then going off and then coming back on again. It was weird and I knew it was not right. The company that put it in was here twice and did not fix it. You have a new customer! Again, thank you for taking care of us. By the way, the furnace is working perfectly.

Steve, I wanted to thank you and your staff for the excellent workmanship and great customer service we experienced in the installation of our fireplace. Steel-T was so accommodating in helping us select a unit which we are very pleased with, and your staff did a wonderful job of a difficult retrofit. We now have two experiences with Steel-T, both of which have been outstanding. Thanks again!

Thank you, Steel T, for coming out on such a bitter cold night. My dog and I greatly appreciate having heat again!

You guys came out this morning and fixed everything so it works again, including the air conditioner for $400. The guy yesterday from another company said I needed new everything for $9000. Thanks to you my house no longer makes scary noises when the furnace comes on. Turns out there was some plastic wrapped around the blower motor, a broken motor mount and the capacitor in the air-conditioner was out. I should have done all this when the air conditioner was out so I didn’t have to sweat my way through the end of the summer! Thanks for everything.

Chris and all the others who recently installed a new furnace in my mother’s house did an excellent, timely, and exceptionally professional job. I thank them and would not hesitate to recommend Steel-T to anyone. Best Regards

Don Turner just completed a tune up on our air conditioner. He was extremely pleasant, conscientious about being careful of our home, thorough, and patient in answering our questions. I commend you on your hiring of an outstanding employee!! Please thank him again from us for a job well done.

The home owner had been searching for a solution for the cooling issues for over two (2) years; they were unable to cool the upper floor below 80 degrees in the summer. Steel-T reworked the system, without replacing the equipment, proving that design knowledge is as important as or more so than the equipment choice. Glad our team was able to help!

Steve, I can’t thank you enough for finding the appropriate solutions for this project. Vince and the guys were great and persevered under some very trying conditions. I’m convinced we more than met the performance guidelines we committed to. On Friday at 5:40 it was 96 outside and holding steady at 69-70 inside. Thanks again!

To the Chief, Just wanted you to know how impressed and pleased I am with the effort and work your technician Bill Moore demonstrated on a visit to my home. This was a warranty issue on a new home built by Oakwood which involved a dirty furnace and Bill told me when he was informed there were breathing sensitivities he would make sure the systems were clean and healthy for our home. I was here the entire time Bill was working and he worked very hard, took extra steps, never took a break, and had the attitude I would expect from a professional which is not the average in this busy world. I also had question about the options on system that could create a better living atmosphere for our home and Bill took the time to answer and educate me on some new technology that is available, Bill never gave me the rush act and was a pleasure to work with. As you know Bill was your company at my home the day he came out and let me tell you he represented your company to the highest of standards. Bill left me with his business card and I want you to know that you now have a new customer, we will be making improvements in the future and I now know who to call. Thank you for Bill and give him a job well done for me, he has made a positive impact in our home environment and we will be better off due to his efforts. Thank very much